COVID-19 POLICY

INSTORE COVID-19 POLICY

Our two London stores have reopened in line with Government guidance.

Opening times and days may vary as we work towards a phased reopening so please do check current opening times here.

The shop has a new layout to allow for an easy one way flow to facilitate social distancing, and we will be limiting the number of customers in the store, so please bear with us if we ask you to wait.

Please wear a face covering.

Hand sanitiser spray will be available instore and we would ask you to remove and gloves and use the spray on arrival.

Keep a 2m distance from others.

Please allow us to handle all the testers. We will spray the fragrance onto a tester strip which we will then pass to you, with clean hands, to reduce contact while allowing you to experience the scent.

Please also avoid handling products on the shelves where possible & let us do that for you. We'll clean our hands with sanitiser before serving you. 

If you would like more time to enjoy the scent before purchasing we are happy to provide you with up to two complimentary samples to try at home.

Rest assured, we'll observe rigorous cleaning routines before opening and also throughout the day, paying particular attention to touch points and high usage areas.

Till screens are in place and we would encourage card or contactless payments.

Thank you again for your loyalty and support in shopping with us during this challenging time, we look forward to seeing you again instore.
 

 

ONLINE ORDERS

The health and safety of all our staff and customers is our absolute priority and we would like to re-assure you that we have taken every care to pack your order in a hygienic and safe manner.

Our team are handling all orders and packaging with clean and sanitised hands with only one person working alone will handle your order.

 

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