ORDERING & PAYMENT
HOW TO ORDER
Once you have selected your product please proceed to checkout. You can check out as a Guest or create an account to complete your purchase. If you have purchased from the website before please proceed to Login and enter your email address and password. If you have forgotten your password click the link and it will be re sent to your registered email address.
Update September 2018: our website has migrated to a new platform. If you are an existing customer, your account details should remain accessible but to ensure everything remains secure, you will need to reset your password the first time you log in: simply click on “Forgot your password” when logging in to receive a reset email.
CREATING YOUR ACCOUNT
You can create an account either by clicking on Account on the top right hand corner of the website or during the checkout procedure. Please enter your name and address details, taking care to complete all the required fields.
You will have the opportunity to choose a different billing address during the checkout procedure.
Once you have completed your account details you will proceed to the checkout page, here you can review your shopping bag.
TO AMEND AN ADRESS OR ACCOUNT DETAILS
To update the address information on your account, please log in and click on View Addresses. You can create, edit or delete an address and the details linked to it.
TO AMEND YOUR BASKET.
At any stage of the purchasing process click the Cart link on the top right hand corner of the site to be taken back to view your Shopping Basket, here you can return to shop or remove an item from the Shopping Basket.
COMPLETING THE ORDER
Once you have completed the address details and chosen a shipping method, proceed to payment. This will take you through to a secure online payment page, through which all our card transactions are processed. Once the payment has been authorised, you will receive an email to confirm that your order has been placed. You will receive a further email to confirm dispatch of your order. Orders are usually processed within 3-5 working days. Please read our Delivery & Returns page for more details.
PLEASE DON’T HESITATE TO CALL US ON 020 7247 7040 SHOULD YOU HAVE ANY FURTHER QUESTIONS OR ANY DIFFICULTIES COMPLETING YOUR PURCHASE.